Invoices and payments

You can get a copy of the invoice from My Pages Business, either by downloading it yourself or by sending us a message. You can also contact our customer service at 010 19 15 00.

Let us know the billing address you received from your bank or billing operator using an online form or by contacting customer service.

Depending on your operator, your e-invoicing address can be:

• EDI (OVT) code, i.e. ID between organizations (the most common)
• IBAN, i.e. international account number
• Broker ID, i.e. the ID given by the operator

Yes. The invoice shows Nordea's account number by default, but you can also make the payment to one of these If bank accounts:

• Osuuspankki (BIC OKOYFIHH): FI20 5710 0410 0074 54
• Danske Bank (BIC DABAFIHH): FI25 8000 1500 3503 36

When you pay an invoice at a bank where If has an account, your payment may be automatically redirected to If's bank account at that same bank, even if you initially chose a different bank. This is due to the automation of the banking system, which directs the payment to its destination during the same day when possible.

You can report your company's account number by sending us a message on My Pages Business, or by contacting our customer service.

The insurance premium refund in question may have been used for an open or new invoice, or we are missing your company's account number, or the account information is incorrect. You can check this by contacting our customer service.

If you suspect that we are missing your company's account information, you can report it on My Pages Business, or by contacting our customer service.

Online invoicing

If you receive paper invoices, even though you have enabled for e-invoicing, we may have incomplete or incorrect billing details for your company. 

You can let us know your details while logged in via our digital services  or by filling out the e-invoicing form. Alternatively, you can call our customer service at 010 19 15 00.

Payment reminders

We always send payment reminders in paper form, even if you have a valid e-invoicing contract. If you have already paid the bill, you can ignore the reminder.

It takes a few banking days for the payment to be registered, which is why a payment reminder may have already left our system. However, if you have paid the original invoice with the reference on it, you can safely ignore the payment reminder. 

We understand that unexpected situations may arise in life that might affect the handling of payments. If the insurance premium remains unpaid, we will send you a friendly reminder after 14 days. In this reminder, we give you two more weeks to pay.

If you are unable to pay the reminder by the due date, we must terminate your voluntary insurance by the due date of the reminder. After this, we will send you a new invoice that covers the period where the invoice has been valid.

You can ask us about the possibility to extend the payment period by sending us a message via our digital services, or by calling customer service at 010 19 15 00.

Please note that statutory insurances (workers' compensation, traffic insurance and patient insurance) go to debt collection the same way as other unpaid payments.

You can ask us about the possibility to extend the payment period by sending us a message via our digital services or by calling customer service at 010 19 15 00.

Please remember to indicate the invoice number in the message so that we can progress your case.

Paying the second reminder fee does not reinstate the insurance. To get the insurance back in effect, you must pay the original invoice amount, including reminder fees, mentioned in the first payment reminder.