Business travel and flight cancellations, delays or interruptions
Frequently Asked Questions
I can't travel as planned. Does the insurance cover tickets if I cancel my trip?
Cancellation of a journey means that a departure on a journey is prevented altogether. The cancellation may be covered, if the reason for cancellation is your or your next of kin’s sudden and unexpected illness, injury or death or an authority regulation to avoid unnecessary or all travel to the travel destination. Cancellation costs may be covered up to a certain sum.
Cancel the trip without delay and first claim compensation from the tour or transport operator, and only then from the insurance company. The insurance can cover the part that the tour or transport operator does not cover. After you have received compensation from the tour or transport operator, please report a claim to us.
My flight has been cancelled, can I get this refunded by the insurance?
The insurance does not cover the cancelled flight ticket. When the airline company cancels the flight they are obliged to offer you a new departure, and if this is not possible, they should offer you a refund.
My flight has been delayed, can I get new tickets refunded by the insurance?
When a flight is delayed it is the airline company´s responsibility to re-book you on a later flight or offer you a refund. The insurance may include coverage for delayed departure which means you can get some reimbursement if the delay exceeds four hours. The policy letter states the maximum sum insured.
I am not able to return as planned to my home country due to sickness or injury - what to do?
Please contact us or our assistance partner, whose contact information you will find on your insurance card. Our assistance partner will help you to get treatment and assist you with a new journey home once you're able to travel. You should first claim compensation for the unused part of your journey from the tour or transport operator, and only then from the insurance company. The insurance can cover additional costs incurred by the new travel arrangements. After you have received compensation from the tour or transport operator, please fill in a claims report.
A close relative back home has become ill, does the insurance cover my expenses for travelling home?
The insurance covers extra expenses for a new return ticket home when a person in your immediate family becomes unexpected and seriously ill or injured or dies. You should arrange your travel tickets yourself and claim from If afterwards. You should always check the possibility of rebooking your original ticket. If not possible to rebook, the unused ticket should be cancelled and reimbursement claimed from the airline first. We cover the extra cost for an economy class tickets.