Frequently asked questions
Here you can find answers to frequently asked questions. Choose your topic and read more!
Guides and terms and conditions
You can find the English guides here
You can find the English terms and conditions here
- Animal insurance terms and conditions
- Boat insurance terms and conditions
- Casco insurance terms and conditions
- Equine insurance terms and conditions
- Flat or real estate owners legal expenses insurance terms and conditions
- Forest insurance terms and conditions
- General terms and conditions
- Home property insurance terms and conditions
- Home insurance ExtensivePlus building insuerance terms and conditions
- Home insurance ExtensivePlus movable property terms and conditions
- Luggage insurance terms and conditions
- Motor third party liability insurance terms and conditions
- Organisation members legal expenses insurance terms and conditions
- Personal insurance terms and conditions
- Pet insurance terms and conditions
- Private person´s legal expenses insurance terms and conditions
- Private person´s liability insurance terms and conditions
- Travel insurance terms and conditions
- Travel legal expenses insurance terms and conditions
- Travel liability terms and conditions
Invoicing
You will receive your first invoice in approximately one week from taking out the insurance and one month before the due date. You will receive the next invoices according to your preferred invoicing schedule (1, 2, 4 or 12 invoices per year). Please note that the invoicing period, amount and due date of your first invoice may differ from future invoices depending on the start date of the insurance.
If your insurance premium payment is late, we will send you a payment reminder 14 days after the due date. You will always also receive a notice of the payment reminder. We will add a EUR 5 reminder fee to the overdue insurance premium. We will also charge a penal interest, which will be added to your next invoice.
It takes a few banking days for payments to be registered, so we may sometimes remind you of an unpaid invoice before your payment has been registered. If you have paid the invoice, the reminder is unfounded. You can call us to check your invoice status.
We currently provide the insurance invoices and policies in Finnish and Swedish.
Our customer service +358 10 19 19 19 will be happy to assist you invoicing matters.
Insurances
You can change or terminate your insurance cover by calling our customer service +358 10 19 19 19. Please note that only the policyholder can change or terminate an insurance.