Frequently asked questions

You will receive your first invoice in approximately one week from taking out the insurance and one month before the due date. You will receive the next invoices according to your preferred invoicing schedule (1, 2, 4 or 12 invoices per year). Please note that the invoicing period, amount and due date of your first invoice may differ from future invoices depending on the start date of the insurance.

If your insurance premium payment is late, we will send you a payment reminder 14 days after the due date. You will always also receive a notice of the payment reminder. We will add a EUR 5 reminder fee to the overdue insurance premium. We will also charge a penal interest, which will be added to your next invoice.

It takes a few banking days for payments to be registered, so we may sometimes remind you of an unpaid invoice before your payment has been registered. If you have paid the invoice, the reminder is unfounded. You can call us to check your invoice status.

We currently provide the insurance invoices and policies in Finnish and Swedish.

Our customer service +358 10 19 19 19 will be happy to assist you invoicing matters.